When making a reservation with a prominent Canberra restaurant this week, I encountered a frustrating problem that may be needlessly making it hard for your customers to contact you.
I searched for the restaurant on my iPhone (as one often does when they are preparing to call a business), found the number and clicked to call – but nothing happened. The telephone number wasn’t clickable. So I copied the number, switched to the telephone keypad on my phone, but the keypad looks like this (nowhere to paste it!).
So with the memory not being the best, I had to write the number down – if I hadn’t of been set on going to that particular restaurant and may have changed my mind and went somewhere else.
So for the purpose of demonstration, if you happen to be viewing this on a mobile device, the following numbers show the difference between a clickable telephone number and a non-clickable one:
Non-clickable Telephone 0433 556 837
Clickable Telephone 0433 556 837
Some mobile devices may be smart enough to detect a telephone number and automatically include a link. Often they don’t. Jump on your smart phone and test the contact number on your website to ensure you’re not making it hard for your customers to contact you.
The change is a simple html anchor link behind the number.